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About Us
HiFi Care are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@hificare.co.uk
Our Contact details:
HiFi Care Ltd.
22 Aintree Rd
Perivale
Middx
UB6 7LA
Registered in the UK, number 2607787
Phone No.: (020) 8799 8605
Fax No.: (020) 8799 8697
E-mail: info@hifi-care.co.uk
Making A Purchase
General
These terms and conditions do not affect your statutory rights. To order goods through this website you must be at least 18 years of age and accept delivery within the UK. We will treat each order for goods as an offer by you to purchase the goods subject to these terms and conditions.
Description of Goods
All the products we sell are of a technical nature and it is not practical to publish detailed specifications of all the products. All images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.
All accessories supplied with a product are subject to upgrade or change at the manufacturers discretion. We will supply the product(s) as supplied to us by the manufacturer. Accessories include Memory Cards/Sticks, brackets and TV Stands/Cabinets. This list is not exhaustive.
Accuracy of Product Information
All product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. The intention of Hificare.co.uk is that all information on the website should be as accurate and up to date as possible. However, Hificare.co.uk cannot guarantee the reliability or the accuracy of the information contained within its pages. All the actions taken by the user of the website are the responsibility of the individual.
Payment and Price
The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We are entitled to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of VAT but exclusive of delivery charges which will be payable as indicated at the time of placing your order.
Typographical Errors
In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).
Payment Methods
On the order you must provide us with your exact billing address and telephone number - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received. You may also pay by cheque or postal order although we cannot dispatch the goods until payment has been cleared which can take at least 10 working days.
Availability of Goods
All products and services are subject to availability and may be withdrawn at any time. If we do not supply the goods for any reason we will not charge you for these and we will refund any money already paid for them. However, we will not be responsible for compensating you for any other losses you may suffer if we do not supply the goods.
Shipping And Handling
All prices on our website are exclusive of delivery charges which will be added to the price of the products at our checkout. Delivery prices quoted are for most UK Mainland addresses. Northern Ireland(BT), Isle of Man(IM), Scottish Highlands and Orkney Isles(PA, ML, EH, KA, G, KY, PH, DD, AB, IV, KW), Outer Hebrides and the Shetland Isles(HS, ZE) will incur additional charges (e-mail us for a quotation) and may also experience delivery delays. AM/PM and Saturday deliveries are optional and will also incur additional charges. These can be obtained upon application.
Delivery Schedule
Delivery of all products (stock items) will normally be made within 3-5 working days from clearance of payment. We will endeavor to deliver goods within the times stated but goods are subject to availability and delay in delivery of goods is sometimes outside our control. Any dates we specify for the delivery of the goods are approximate only and we shall not be liable for any losses, costs, damages, charges, or expenses caused by any delay for delivery of the goods. If we or our suppliers are temporarily out of stock, we will notify you of this position and you should allow up to 14 days for dispatch of the goods. For delays of more than 14 days, you will have the right to cancel the order and we will refund any money paid by you for the goods.
As soon as we have delivered the goods to your door you will be responsible for them. We will only deliver goods to the address on the order and goods will not be left without a signature. Goods ordered by credit card will only be delivered to the card holder's address (address registered with the card issuer.) From the time of receipted delivery of the goods, any loss or damage to the goods shall be at your own risk. Any transit damage to the goods, shortages or incorrect goods supplied must be noted on the delivery consignment note at the time of delivery.
Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
Credit Card Security
This website uses industry standard 128 bit SSL (Secure Sockets Layer) technology. Your payment information is encrypted and stored on a secure server to ensure the highest level of security when transmitting your credit card details. Modern encryption techniques such as this virtually eliminate credit card fraud over the Internet. In the highly unlikely event of unauthorised use of your credit or debit card, most banks and card issuers cover all the charges that arise from fraudulent use. If you are still uncertain about placing an order online, you can contact the HiFi Care Web Team on (020) 8799 8605. They will be happy to take your order over the phone.
Guarantee
All products supplied are covered by the terms and conditions of the Manufacturer's Guarantee for a period of 12 months. This guarantee specifically excludes faults caused by accident, neglect, and misuse. In addition routine maintenance (cleaning of dirty audio/video heads etc.), consumables (styli, plug fuses, cables, batteries, etc.), cosmetic damage and tuning of channels is not covered. THE FULL COST OF THE SERVICE CALL WILL BE CHARGED TO YOUR CREDIT CARD ACCOUNT IF OUR ENGINEERS FIND NO MECHANICAL OR ELECTRICAL FAULT WITH YOUR PRODUCT. This does not affect any statutory rights that you may have.
Product Guarantees - TFT LCD Monitors and Televisions
The screen on TFT displays is made up of thousands of tiny pixels. A 15" flat-screen with a resolution of 1024 x 768 for example has 786423 pixels. Each pixel comprises three sub-pixels (red, green and blue) so on the 15" above, there's almost 2.4 million dots in total. Behind each pixel is a transistor. When a transistor fails it manifests itself as a bright, dark or coloured dot on the screen that stands out from the rest.
Today's production techniques unfortunately cannot guarantee an absolutely fault-free screen display and buyers should be aware of the possibility of imperfections (in the form of a few isolated constantly lit or unlit pixels) before choosing to purchase a TFT monitor or television.
Due to this, there is indeed a commonly accepted 'tolerance level' by which TFTs may display such imperfections (or stuck pixels) without being classified as faulty. As such, we can only take back displays as faulty for refund/repair IF the number of stuck pixels exceeds the manufacturer's guidelines.
The number required for the monitor or television to be classed as faulty does vary between manufacturers. Please check with the relevant manufacturer as to their ‘tolerance level.’
Reaching Us
Should you have any enquiries regarding any products we sell, would like to place an order or have a query about an existing order, please call our sales desk.
Sales Desk Opening Hours:
Monday 9am - 5pm
Tuesday 9am - 5pm
Wednesday 9am - 5pm
Thursday 9am - 6pm
Friday 9am - 6pm
Phone No.: (020) 8799 8605
Fax No.: (020) 8799 8697
E-mail: info@hifi-care.co.uk
Privacy Policy
The information you provide when placing your order will be subject to credit card fraud prevention checks. For these purposes, we may transfer your information to trusted third parties in accordance with the Data Protection Act 1998. To protect your privacy, we do not disclose buyer’s information to third parties under other circumstances. The following information will be collected so we can process your order and provide an efficient service:
Name
Address
Phone number
Email address
Credit/Debit card details
‘Cookies’ are used on this shopping site, but only to keep track of the contents of your shopping cart once you have selected an item. You can change your browser settings to disable ‘cookies’ but our site will not function correctly in this mode.
Returns Policy
No Fault Returns.
You are entitled to withdraw from this contract within 7 days from delivery of the goods for a full credit or refund less any applicable delivery charges. The goods must be unused and ‘as new’ in their original box and packaging including all manuals and accessories. You must notify us within 7 days from date of delivery and we will issue you with a Returns Authorisation Number. Returns Authorisation number will be valid for 14 days and it will be your responsibility to return the goods to us at your own cost and risk. Goods received back ‘as new’ but incomplete with missing components and accessories – the cost of the accessories will be charged to you. Goods received back in any condition other than ‘as new’ will be returned back to you.
Faulty Returns – Dead on Arrival.
A product is deemed to be ‘dead on arrival’ if it shows symptoms of hardware failure preventing basic operation upon its first use out of the box. In such instances please contact our customer support helpline within 7 days from the delivery date. You can then either return the faulty item directly yourself or we will organise a collection from your home. Upon receipt of the goods and confirmation of the fault by our technical engineers you will be offered the following options:
1. A replacement – this item will be shipped to you at our own expense.
2. A repair – the repaired item will be shipped to you at our own expense. Please note that once repaired the product is no longer eligible for replacement.
3. A full refund – provided the item has been verified faulty and is complete with all accessories in its original box and packaging.
If the product is not deemed to be faulty by our technicians then you will be offered the following options:
1. Return of the goods – the cost of delivery charged to you.
2. Refund – the invoice cost less any applicable delivery charges provided the product is ‘as new’ and complete with all accessories in its original box and packaging. If the condition of the product or the packaging is poor then we reserve the right to impose a charge to cover re-packaging costs. Missing accessories will also be charged to you.
The manufacturers guarantee will apply to all items reported to be faulty after 7 days from delivery.
This returns policy does not affect your legal rights.
Time Limitation for Notification of Claims
Damage in transit: If goods arrive in a damaged condition you must make a note on the carrier's delivery consignment note and it will be your responsibility to inform us within 7 days from delivery.
Shortages: It is your responsibility to sign for the correct number of packages as shown on the carrier's delivery consignment note. Any shortages must be noted on the consignment note and it will be your responsibility to notify us within 7 days from delivery.
In-Correct Goods: It is your responsibility to notify us of any in-correct goods supplied within 7 days from delivery.
Non-Deliveries: We will not accept liability for goods lost in transit unless we are notified within 7 days from the expected delivery date.
If goods returned under this clause are found to be perfect and in full working order, these will be returned to you and an administration fee of 15% of the price of the goods along with the cost of carriage will be charged to your credit card account.
